Common Problems Faced by Electric Tobacconists


Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.

Electric Tobacconist

As with any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the second quarter of our year.

Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still not quite there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.

We have been happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address on the next half a year.

In addition to an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.

Among the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.

Beyond the aforementioned news-report topics, you can find other Puff Bar important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our services.

Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.